Help & Support

Account 7

• How do I create an account on Start ASL?
• Why can't I log in?
• How do I delete my account?
• How do I change the name and/or email address on my account?
• How can I add a profile photo to my account?

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Our Classes 10

• Where can I find the free classes?
• What is the best way for a family to learn together?
• Can I get language credit for school?
• Where do I find the videos?
• How do I open PDF files?

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ASL and the Deaf Community 8

• How do I find ASL classes near me?
• How do I cite the information from this website?
• How can I meet Deaf people?
• What if I'm left handed?
• What are name signs?

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Contact Us 1

• How do I contact Start ASL?

General 14

• What payment methods do you accept?
• Why doesn't the app show my progress from the website?
• How do I access my downloads?
• My download links are saying "Forbidden"
• I need more download attempts.

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The Start ASL Online Course 18

• Can I get language credit for school by taking these classes?
• How do I manage my course subscription?
• How do I view my grades?
• How do I submit video assignments?
• How are the assignments graded?

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DJSC! Student Guides 6

• Can I have parts of the books printed for my own use?
• Can I have parts of the books printed to give out?
• Do you offer bulk purchasing of your paperback books?
• What formats are available for the DJSC! Student Guides?
• When will I receive my books?

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Offline Course 11

• How do I use the Offline Course on my mobile device?
• What's the difference between the Offline Course and the Online Course?
• What is the difference between the Offline Course and the free lessons?
• How big are the .zip files?
• How do I open the Offline Course videos?

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For Teachers and Organizations 6

• What options do you have available for schools?
• Do you accept Purchase Orders?
• How can we monitor our students' grades?
• How big are the .zip files?
• How do I use the Teacher's Curriculum?

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