How Do I Slow Down the Videos?
Most Start ASL videos support slower playback speeds.
Online Courses
Hover over the video and click the Settings (⚙️) icon to adjust playback speed.
YouTube Videos
Use the YouTube playback controls to change the speed.
Offline Course Downloads
Playback speed depends on the video player you are using.
Many video players offer speed controls, including:
Windows Media Player
QuickTime Player
Other modern video players
How Do I Open PDF Files?
PDF files require a PDF reader.
Popular options include:
Adobe Reader
Preview (Mac)
Most modern web browsers
Make sure your PDF software is up to date.
Error Message, Internal Server Error, or Error 403: Forbidden
If you receive a full-page error message or are unable to access the website, try the following:
Clear Your Browser Cache and Cookies
Temporary browser data can occasionally cause access issues.
Update Your Browser
Make sure you are using a current version of:
Chrome
Firefox
Edge
Safari
Chrome and Firefox are generally recommended.
Review Browser Extensions
Some browser extensions can interfere with:
JavaScript
Cookies
Website security features
Normal website functionality
Temporarily disable extensions and try again.
Review Browser Settings
If you have changed browser security settings, privacy settings, or other advanced settings, try restoring the default configuration.
Try Another Browser
If the issue occurs in one browser, test:
Chrome
Firefox
Edge
Safari
Check Your Device and Network
Security software, malware, VPNs, proxies, and other network tools can sometimes interfere with website access.
Make sure:
Your operating system is up to date
Your browser is up to date
Your device is free from malware
Your security software is functioning properly
Try Another Device or Network
As a temporary workaround:
Try another computer
Try another internet connection
Try another location
This can help determine whether the issue is device-specific or network-specific.
Videos Won't Play
Try:
Refreshing the page
Using a different browser
Updating your browser
Disabling browser extensions
Pages Won't Load Correctly
Try:
Refreshing the page
Clearing cache and cookies
Using a supported browser
Disabling browser extensions
Still Having Problems?
Some technical issues require review of your specific account, device, browser, or network configuration.
A member of our team may be able to assist with additional troubleshooting if needed.