Why Can't I Log In?
If you're having trouble logging in:
Step 1: Verify You Are Using the Correct Login Page
Use the Start ASL login page associated with your enrollment. https://login.startasl.com
- Enrolled after April 2026? Log into the New Platform
- Enrolled before April 2026? Log into the Legacy Platform
Step 2: Reset Your Password
If your password is not working:
Open the login page.
Click Lost Your Password?
Follow the instructions to reset your password.
Step 3: Check Your Email
Password reset emails may take a few minutes to arrive.
Be sure to check:
Spam folder
Junk folder
Promotions folder
Inactive Accounts
Accounts with no activity for an extended period may be removed as part of routine account maintenance.
If you are trying to access a previous purchase and no longer have access, a member of our team may be able to review your purchase information and assist you.
How Do I Change My Name or Email Address?
You can update your account information from your Account page. https://learn.startasl.com/account
Available updates may include:
Name
Email address
Profile information
How Do I Delete My Account?
Account deletion requests may require review by a member of our team.
Please note that some account information may need to be retained for:
Purchase records
Subscription records
Financial records
Legal compliance
Deleting your account does not automatically unsubscribe you from email communications.
Newsletter subscriptions may be managed separately using the unsubscribe link included in email communications.
Frequently Asked Questions
Will Deleting My Account Cancel My Subscription?
No.
Subscription management and account deletion are separate processes.
I Changed My Email Address. Will I Lose My Courses?
No.
Course access remains associated with your account after your email address is updated.