Overview
Students enrolled in Online Guided have access to instructor support throughout their course.
If you have questions about course content, assignments, ASL concepts, or your learning progress, you may contact your instructor directly through the learning platform.
Who Can Contact an Instructor?
Instructor support is available to:
✅ Online Guided students
Instructor support is not included with:
❌ Online Self-Study
❌ Offline Course Downloads
How To Contact Your Instructor
Log in to your account.
Open your course.
Navigate to the For Guided Students Only section.
Open the Contact Your Instructor page.
Follow the instructions provided to send your message.
What Questions Should I Ask My Instructor?
Your instructor can help with:
ASL vocabulary
Grammar concepts
Course assignments
Signing questions
Learning strategies
Course expectations
General course-related questions
What Questions Should Be Directed Elsewhere?
Some questions require account-specific information or technical assistance.
Examples include:
Billing questions
Subscription questions
Purchase history
Enrollment questions
Login problems
Technical issues
Account access concerns
These requests require review by a member of our support team.
Frequently Asked Questions
Can Online Self-Study Students Contact an Instructor?
No.
Direct instructor support is a feature of Online Guided.
How Long Does It Take To Receive A Response?
Response times may vary depending on instructor availability and the volume of student inquiries.
Can My Instructor Help With Technical Problems?
Instructors focus on course content and learning support. Technical and account-related questions require assistance from our support team.