What payment methods do you accept?
For our Online Course (, we accept all major credit cards.  For all other products, we accept all major credit cards and PayPal....
Mon, Jun 4, 2018 at 9:54 AM
Why doesn't the app show my progress from the website?
If you have a Start ASL account on our website, please keep in mind that our app is actually completely separate from our website. The log ins and progress ...
Mon, Jan 2, 2017 at 2:51 PM
How do I access my downloads?
After you complete your order that includes downloads, you should receive an email receipt that includes a link to your downloads. Make sure you are logged ...
Wed, Jun 13, 2018 at 1:24 PM
My download links are saying "Forbidden"
We're very sorry you're having difficulty. This can sometimes happen if you are not logged into your Start ASL account when you try to access your...
Mon, Mar 27, 2017 at 12:22 PM
I need more download attempts.
If you didn't get a chance to download your products fully, please open a support ticket and we can reset your downloads for you.
Wed, Jun 13, 2018 at 1:23 PM
How do I open a .pdf file?
A PDF file is in Adobe Acrobat file format. If your computer doesn't have the Adobe software, you can easily download and install it for free from Adob...
Fri, Jan 29, 2016 at 12:12 PM
How do I open a .html file?
You only need to open these files if you are taking the Offline Course webpage course. If you double click the "index.html" file and it does not o...
Wed, Sep 12, 2018 at 11:04 AM
How do I open a .zip file?
Opening a zip file is easy! If you are having difficulty, learn how to open a zip file here.
Fri, Jan 29, 2016 at 12:12 PM
How do I open an .mp4 video?
In order to open an .mp4 video file, you need to have a player that plays this type of file. If you do not already have an .MP4 player on your computer, we ...
Fri, Jan 29, 2016 at 12:13 PM
How do I use a store credit code I received?
To use a coupon or voucher code you received, follow these instructions: 1. Visit and add the qualifying product to your car...
Wed, Jun 13, 2018 at 1:24 PM