If you ordered your books through StartASL.com, the books you purchased are e-books, not hard copy books. They were delivered via email for you to download immediately after purchase.
If you would like to purchase the paperback or hardcover books, we can refund your e-book purchase and then you can order your preferred format using the links at the bottom of our sales page here:
https://www.startasl.com/dont-just-sign-communicate/#formats
If you still need help, please open a support ticket.